waxit.net.au REFUND Policy

We are not required to provide a refund if you change your mind about the services you asked for.

But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a major problem. This is when the service:

  • has a problem that would have stopped someone from purchasing the service if they had known about it
  • is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time
  • does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time,
  • Reasonable time does Not include catastrophic events that either parties could never have anticipated it at the time.
  • creates an unsafe situation.

If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provided and what you paid.

If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.

If the above conditions do not apply and you want a refund:

  • Salon Credit will be applied to your account or on request provided as a voucher to be used at a point in the future on any product or service.
  • Bank or EFTPOS Refunds will incur an administration fee of 6.00% on the initial transaction value.

Please keep proof of your agreement-e.g. your invoice or quote.